The Phoenix Massage Therapy

Hours and Scheduling

For information regarding scheduling with each practitioner, please call (618) 282-1111 and select the option for the therapist you would like to speak to.



Cancellation Policy
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

 
Pre-Scheduled Appointments
If you scheduled several appointments in advance and miss up to two consecutive appointments (either no-show or cancel with less than 24 hours notice), I will cancel all future appointments or require a non-refundable payment in advance to reserve your future appointments. 

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

I look forward to serving you!